FAQs
Candles
How long do your candles burn for?
As long as you keep the wick trimmed and only burn them for 4-5 hours at a time:
Large Tumbler 300g candles last approximately 50-55 hours;
Small Tin 170g candles last approximately 30-35 hours;
Tealight candles last approximately 3-4 hours.
When should I trim my candle wick?
Before you trim your wick, make sure you have extinguished the flame, let the candle cool down and remove any wick debris.
We recommend always trimming your wick to approximately 5mm.
Why are soy wax candles good?
While paraffin wax is refined from crude oil, soy wax is made from soybeans. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax also burns slower than paraffin, so soy wax candles also last longer.
What happens to the crystals and dried flowers when I burn my candle?
Once you begin to burn your candle, the crystals and dried flowers / herbs will sink down into the melted wax.
Can we reuse our jars?
Our jars can be reused you just need to clean them out throughly and remove the wick.
Do you offer refills?
At this time we do not offer refills.
Alternatively, once you have cleaned the jar you can reuse your candle jar as storage for office supplies like a pencil holder, craft accessories, or bath items, like cotton swabs, hair-ties, makeup brushes or a toothbrush holder.
Why not plant some succulents in them also!
Bath Bombs
Why is my bath bomb not very fizzy?
Our bath bombs are made from limited and natural ingredients, therefore they only lightly fizz but still give off a beautiful scent.
We like to stay away from harsh chemicals that some use to prolong and enhance the use of their bath bombs.
Shipping & Returns
Do you ship outside of Australia?
Unfortunately we do not at this time.
Once I've placed my order how long does it take to dispatch?
Orders will dispatch between 1 to 4 business days.
My order just dispatched, when will I receive my order?
Once your order has dispatched, Standard Shipping via Australia Post usually takes 2 to 8 business days and Express Shipping usually takes 1 to 4 business days.
Please note, due to COVID-19 disruptions and extreme weather conditions, this may cause delays in receiving your parcels via Australia Post.
Please be patient :)
If my refund is accepted, do I pay for return shipping?
Yes, please pay for standard shipping back to us and when we process the refund for your item this will also include the amount you paid for postage.
Do you have a flat rate for shipping?
Yes, we have a $10 Standard Flat Rate Shipping fee on all orders.
Also enjoy Free Standard Shipping when you spend over $100.
Both these offers are for standard shipping only, not express.
Other
Do you have a store I can visit in person?
Not currently, but we hold pop up stalls at shopping centres and cafes.
Make sure you follow our social media pages to keep up to date on when/where our upcoming stalls are.
Where are your products made?
All products are hand made and hand packed right here in Perth, Western Australia.
When will an item be back in stock?
Some items are made to order and only a few are available online at times. If you love a particular product and it says "out of stock" please email us and most likely we will be able to make this up for you.
We focus on items being back in stock as soon as possible.